Your Privacy Matters

AutomateNexus Voice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice receptionist services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We use the information we collect to:

• Provide, maintain, and improve our AI receptionist services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or illegal activities
• Personalize and improve your experience
• Comply with legal obligations

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing our services (payment processors, cloud hosting, analytics)
• Business Partners: With your consent, for joint marketing initiatives
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Depending on your location, you may have the following rights:

To exercise any of these rights, please contact us at privacy@automatenexus.com

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account information: Retained while your account is active and for 30 days after deletion
• Call recordings: Retained for 90 days unless otherwise specified in your plan
• Billing records: Retained for 7 years for tax and legal purposes
• Analytics data: Retained for 26 months

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• SOC 2 Type II certification
• HIPAA compliance for healthcare clients
• Role-based access controls
• 24/7 security monitoring

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.